Shipping We usually ship orders within 2-4 days of receiving them, but can take up to 7 days during busy periods. Please note that we make no guarantees as to when your order will be dispatched. Although we will do our best to get your orders to you in a timely manner.
Postage is free for orders over £20 within the UK and Ireland (Second class only). Our postage prices are as follows:
Order Total
Up to £4.99
£5.00 to £19.99
£20 and Over
UK & Ireland (2nd Class)
£1.50
£2.20
FREE
UK & Ireland (1st Class)
£2.00
£2.90
£3.50
UK & Ireland (1st Class Recorded)
£2.75
£3.65
£4.25
Europe (Airmail)
£3.00
£4.50
£5.00
Europe Insured (Airsure)
£7.50
£9.00
£9.50
USA & Canada (Airmail)
£4.00
£5.50
£7.00
Rest of World (Airmail)
£4.00
£5.50
£7.00
Returns If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened and in resale condition (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. Unfortunately we cannot refund any postage costs incurred.
Damaged/Defective Goods If your order arrives damaged or defective, we will refund the cost of the order including postage costs (and postage costs of returning the item(s) to us. We check all items returned and if they are not found to be damaged/defective, or have been deliberately damaged, we reserve the right to refuse a refund and claim any relevant expenses from you.
Lost in Post
Wizmo Magic accepts no responsibility for any order which is lost in post for which insurance was not purchased. We will provide proof of postage in such an instance, which you can use to claim back some or all of your losses from the delivery company.
We may, as a gesture of goodwill, choose to send a replacement order in such circumstances and claim back any losses we have incurred, but this will be decided on a case by case basis and this is decided at our discretion.
If an order is lost as a result of your actions, such as incorrect delivery address, failure to accept the delivery or other error, we accept absolutely no responsibility and you may be required to take the case up with the delivery company yourself.
Royal Mail requires that you allow them up to 15 working days for delivery before a parcel can be declared lost in post. Other couriers may have different policies concerning lost/delayed/damaged packages which you should look up before making a claim.
